FAQ
If you need assistance, we're here to help

Yes, they apply 24 hours a day.
The Kirbycard can be used for calls originating from these countries:
  • Brazil
  • Canada
  • Israel
  • Switzerland
  • United Kingdom
  • United States
Find access numbers.
No, there are no monthly fees or any other additional charges. When calling from a payphone you can decide if you'd like to use the toll free number with or without the surcharge. Rates per minute vary for each toll free number.
See our rates page here.
1. If you are an auto recharge customer your card will automatically recharge when your balance is below five dollars. 2. To recharge your card on your own, 24 hours a day: - Dial your local access number. - Enter your pin number - When your asked for the phone number you’d like to call enter: *#* (star, pound, star) - After that follow the prompts to recharge your card. 3. To manually recharge your card (or to become an auto recharge customer) call our customer service department at 1.866.KIRBYCARD.
If you’re in middle of a call and your balance is down to 0 you’re call will be interrupted by an operator. If you’d like to recharge the card all you need to do is follow the prompts.
We provide a toll free access number (1-800-432-4963) for an additional charge of 3 cents a minute. For example, a call to Israel would cost 3.9 plus 3 cents a minute, for a total of 6.9 cents a minute.
Before each phone call, you will receive your available balance. And the amount of minutes available to the specific destination
You can store up to 30 specified numbers that can be dialed with only 2 digits. Call us at 866.KIRBYCARD and we’ll program your card.
The call is billed in full minute increments. You will not receive a call detail or anything else from us in the mail.
Email our Customer Service Department and one of our representatives will get back to you shortly.
No, the Kirby Card is not refundable. Call customer service at 1-866-KIRBYCARD to resolve any issues.
To make life simpler, you no longer have to punch in your pin # when using your calling card. You can customize your pin number to be recognizable from any phone you wish!
Just call us at 866.KIRBYCARD, and we can program as many phone numbers as you would like. IMPORTANT! 1. This feature will only work if the phone number you are calling from is a recognizable number. Sometimes office phone numbers are not recognized. In addition, some numbers are just not recognizable. Can use this feature on a cell phone. 2. Can make your pin recognizable from as many phones as you want - your home phone,your cell phone, second home line.... 3. Do not to activate this feature from phones that are for public use. Others will then have access to the pin number and then customer will be charged.
You are billed upon connection. Once a person or answering machine picks up at the other end your call is considered connected.
Yes, our Kirbycard is prepaid.