No, there are no monthly fees or any other additional charges.
When calling from a payphone you can decide if you'd like to use the toll free number with or without the surcharge. Rates per minute vary for each toll free number.
1. If you are an auto recharge customer your card will automatically recharge when your balance is below five dollars.
2. To recharge your card on your own, 24 hours a day:
- Dial your local access number.
- Enter your pin number
- When your asked for the phone number you’d like to call enter: *#* (star, pound, star)
- After that follow the prompts to recharge your card.
3. To manually recharge your card (or to become an auto recharge customer) call our customer service department at 1.866.KIRBYCARD.
If you’re in middle of a call and your balance is down to 0 your call will be interrupted by an operator. If you’d like to recharge the card all you need to do is follow the prompts.
We provide a toll free access number (1-800-432-4963) for an additional charge of 3 cents a minute. For example, a call to Israel would cost 3.9 plus 3 cents a minute, for a total of 6.9 cents a minute.
To make life simpler, you no longer have to punch in your pin # when using your calling card. You can customize your pin number to be recognizable from any phone you wish!
Just call us at 866.KIRBYCARD and we can program as many phone numbers as you would like.
IMPORTANT:
This feature will only work if the phone number you are calling from is a recognizable number. Sometimes office phone numbers or other numbers are not recognized.
You can make your pin recognizable from as many phones as you want such as your home phone or your cell phone. However, do not to activate this feature from public phones as that will give others access to your Kirby account.